Your Rights
- To know the purpose of the program(s) you are participating in, and to understand how it (they) work.
- To have your personal health information (PHI) relating to the Coordinated Care Program(s) shared only in accordance with state and federal laws.
- To know your Care Coordinator’s or Telephonic Medical Assistant’s name, title and how to contact them.
- To know that calls with your Care Coordinator or Telephonic Medical Assistant will be recorded for training and quality assurance purposes.
- To speak to your Care Coordinator or Telephonic Medical Assistant’s supervisor at any time.
- To receive accurate and timely information from the Coordinated Care Program.
- To receive information about any changes to the Coordinated Care Program, including its termination.
- To stop participating in the program(s) and revoke your consent to have your PHI used for Healthy Choice.
Your Responsibilities
- Respond to outreach attempts of the Coordinated Care team.
- Give accurate information about the state of your health to the Coordinated Care team.
- Report changes in your Health Status to the Coordinated Care team in a timely way.
- Complete and send in any forms that are necessary to participate in the Coordinated Care Program in a timely way.
- Participate in modifying lifestyle behaviors that will help you improve or maintain your health and wellbeing.