The Employee Health Plan partners with Aetna as the Third Party Administrator (TPA)
The Employee Health Plan offers networks of high quality providers and facilities through Aetna, our Third Party Administrator.
To receive maximum coverage, you must use an in network provider. It is your responsibility to verify and obtain the most current network participation each time services are obtained.
We don't require you to choose a PCP, but we urge you to select one. Having a PCP who knows your health care needs can help you better manage your health and coordinate care. Preventing a disease is often easier than treating one. That's why regular checkups with your PCP are so important.
Finding a provider is simple. Instructions for registering with Aetna are located below.
View Your Plan Specific Providers
As you evaluate the plan offerings, you can access these provider search tools designed specifically for each plan offering. You'll want to confirm your medical providers are participating in the specific plan offering you choose. For assistance in navigating the provider search tool, take a look at the Aetna job aid prior to starting your search for answers to many common questions. Then, access the links below and continue as a guest once you arrive at the search site.
Having trouble finding your provider? Contact the Employee Health Plan for assistance at 216.986.1050 or 888.246.6648, option 1.
Having trouble accessing the Aetna provider lookup site? Contact the Aetna Concierge for assistance at 833-414-2331.
- EHP provider search
- EHP Plus provider search
- Martin Hospital Under 65 Retirees provider search
Register with Aetna
The Employee Health Plan network includes Cleveland Clinic employed physicians and facilities as well as other local contracted providers. It is your responsibility to verify your provider's participation each time services are obtained. To locate a provider, click here. Note: You must first register with Aetna to view your plan specific network.
You can access your health benefit information by registering at Aetna.comor download the free Aetna mobile app for more convenient access to your benefits. Click here for detailed instructions. If your issue is not resolved to your satisfaction after calling the TPA directly, please call the Cleveland Clinic Customer Service Unit at 216.986.1050, option 1.