Ohio Caring for Caregivers
Caring for Caregivers is comprised of several programs that are available to employees and dependents when they need information, support, or guidance to address concerns such as marital problems, childcare or eldercare matters, financial difficulties, work issues, or substance use problems. Professional, confidential and free support is available through these programs, including:
• Professional Staff Assistance Program
• Licensed Professionals Health Program
• Employee Assistance Program
• Wellbeing Resource and Referral Services
Caring for caregivers offers employees and their eligible household dependents confidential assessment, short-term counseling, and resource and referral services at no charge. Services are confidential, and all records are kept separate from medical and employment records.
It is not necessary for Cleveland Clinic employees and their dependents to be enrolled in the Health Benefit Program (HBP) to access Caring for Caregivers’ services; however, an internal Caring for Caregivers provider must be used. While there is no charge for Caring for Caregivers’ services, if a referral is made for services outside the program, the member will be responsible for any charges not covered by the HBP.
For more information or to schedule an appointment:
Contact Caring for Caregivers at 216.445.6970 or toll-free at 800.989.8820, or via the Intranet under My Services > Caring for Caregivers
The Wellbeing Resource and Referral Center
The Wellbeing Resource and Referral Center provides free, confidential, 24/7 access to comprehensive online resources, articles, interactive tools, self-assessments, self-search databases for dependent care, and legal and financial consultation.
The Center can be accessed from the Cleveland Clinic Intranet at http://portals.ccf.org/caregivers/Wellbeing-Resource-Referral-Center
The Center can also be accessed on the Internet at https://www.advantageengagement.com/1629/login_company.php. The username is Cleveland and the password is Employee.
To connect with a Legal or Financial Consultant through the Center, call 866.707.5385.
The Employee Assistance Program (EAP)
The Employee Assistance Program (EAP) offers confidential assessment, short-term counseling, and follow-up services to employees and their eligible household dependents. Common concerns include, but are not limited to: family or relationship issues, stress and emotional well-being, work-related problems, alcohol or drug use, grief/bereavement, legal matters, financial pressures, or other personal challenges. Virtual and in-person appointments are available.
Florida Caregivers: New Directions EAP
Cleveland Clinic Florida Region has partnered with New Directions EAP to provide services to Florida Region based caregivers, including those within the Indian River, Martin Health and Weston service areas.
The EAP provides assessment, short-term counseling and referral services for issues that are important to you and your family.
- Call New Directions EAP: 800.624.5544,
- Download their App: New Directions EAP
- Or visit their website
- Cleveland Clinic company code is: CCFL
More information is available in this brochure.
Nevada Caregivers and Remote Caregivers Outside the State of Ohio: New Directions EAP
Cleveland Clinic has partnered with New Directions EAP to provide services to Nevada caregivers and remote caregivers outside the state of Ohio.
The EAP provides assessment, short-term counseling and referral services for issues that are important to you and your family.
• Call New Directions EAP: 800.624.5544,
• Download their App: New Directions EAP
• Or visit their website
• Cleveland Clinic company code is: CCNV
More information is available in this brochure.