Accessing Service Prior to Receiving Health Plan ID Card
If you need services during this time frame and prior to your benefit elections being processed, you may be asked to pay up-front for services. This can be adjusted at a later date when the Third Party Administrator (TPA) processes your benefits selections. If you need an appointment urgently and have selected your benefits but do not have your health plan ID card yet, you may ask the scheduler to select “EHP Pend” as your payer when scheduling the appointment. Your provider office can also call the Employee Health Plan to confirm coverage. Please note, if you are an Out-of-Area caregiver and need services prior to receiving your health plan ID card, you will have to pay upfront for services and then complete a reimbursement form.
If you have to pay out of pocket for prescriptions prior to being activated with Caremark, you can complete a form and file for a reimbursement. Remember, stay with a Tier 1 pharmacy provider to maximize your prescription drug benefit.
Viewing your Health Plan ID Card
ID cards can be viewed and/or printed prior to their arrival in the mail after your health plan coverage selections have been processed. Once registered, you will have access to your ID card and claims information. In addition, you will have access to your plan-specific provider network.
Viewing your Health Plan ID Card
To view your medical plan ID card, log into Aetna Health using your Aetna Health credentials or download the Aetna Health app. Navigating your new medical plan ID card through Aetna is easy with this guide.
Don’t have an account? Follow these instructions to register with Aetna Health.
Please note, if you need services from an in-network non Cleveland Clinic provider prior to receiving your medical plan ID card, you will have to pay upfront for services and then complete a medical claim reimbursement form.
Viewing your Prescription Drug Plan ID Card through CVS/Caremark
To view your CVS/Caremark prescription plan ID card, visit the CVS/Caremark website.
Once registered and logged in, click on Plan & Benefits on the navigation bar and then Print Member ID Card. Within this area, you can also request a new card.
EHP Wellness Programs
Once you have your medical plan ID, you can enroll in the Healthy Choice premium discount program and other optional wellness programs that include Weight Watchers and the Cleveland Clinic Fitness Centers.