Health Coaching Participant Rights and Responsibilities

The Employee Health Plan's Health Coaching Program(s) helps members manage their overall health through nutrition, fitness, setting goals and monitoring progress. Plan members who participate in the Health Coaching program(s) have certain expectations-or rights- as well as responsibilities, and these are outlined below. If you have any questions about your rights and responsibilities as a program participant, or about any aspect of these programs, please contact the Employee Health Plan Wellness Specialists at 216-986-1050, option 3 or at 888-246-6648.

Your Rights

  • To know the purpose of the program(s) you are participating in, and to understand how it (they) works.
  • To have your personally identifiable health information relating to the Health Coaching Program(s) shared only in accordance with state and federal laws. 
  • To know your Health Coach's name, title and how to contact them. 
  • To know that messages with your Health Coach will be stored in a HIPAA compliant platform. 
  • To know that calls with your Health Coach will be recorded for training and quality assurance purposes.
  • To speak to your Health Coach's supervisor at any time.
  • To receive accurate and timely information from the Health Coaching program.
  • To receive information about any changes to the Health Coaching program, including its termination.
  • To stop participating in the program(s) and revoke your consent to have your personally identifiable health information used for Healthy Choice.

Your Responsibilities

  • Provide accurate information about your health to your Health Coach.
  • Answer any questions asked of you or sent to you to complete your program update accurately. 
  • Report changes in your Health Status to your Health Coach in a timely way.
  • Respond to outreach attempts of the Health Coaching team in or der to keep your program open.
  • Complete and return any forms that are necessary to participate in the Health Coaching program in a timely manner.
  • Participate in modifying lifestyle behaviors that will help you improve or maintain your health and wellbeing.
  • Message your Health Coach through the coaching platform via web browser or app to remain an active participant in the program and meet your communication requirement.