Rare or Complex Condition Management Program

AccordantCare is a program offered by EHP and Accordant to help manage rare or complex conditions. It’s a benefit that’s part of your Cleveland Clinic medical plan that lets you talk to a nurse anytime, day or night. Because it’s part of your benefits, there’s no additional cost to you.

How AccordantCare Can Help

AccordantCare is for EHP members or dependents with an autoimmune or genetic condition, epilepsy, or other complex or rare conditions (see below for a full list). Once you sign up, you’ll have an AccordantCare nurse and a resource specialist who can help you get answers and learn more about your health, set goals and stay on track, and spot risks early, before they affect your health.  AccordantCare will also help you find support in your community, make lifestyle changes for better health, and get the care you need by working with your doctor and health care team 

Whether you need a lot of support, or you just have a question now and then, AccordantCare is tailored to your needs. Along with one-on-one phone support, you’ll have digital tools to help you keep track of your health. 

If you, or your dependent, is living with one of the conditions listed below, you may be eligible for AccordantCare.

  • Amyotrophic lateral sclerosis (ALS) 
  • Chronic inflammatory demyelinating polyradiculoneuropathy (CIDP) 
  • Chronic Kidney Disease (CKD) (Stage 4 or 5)
  • Crohn’s disease 
  • Cystic Fibrosis 
  • Dermatomyositis 
  • Gaucher disease 
  • Hemophilia 
  • Hereditary angioedema 
  • Lupus 
  • Multiple Sclerosis 
  • Myasthenia Gravis 
  • Myositis (includes Inclusion Body Myositis - IBM)
  • Parkinson’s disease 
  • Polymyositis 
  • Rheumatoid Arthritis (includes Juvenile Idiopathic Arthritis)
  • Scleroderma 
  • Seizure disorders 
  • Sickle Cell Anemia 
  • Ulcerative Colitis
  • Pulmonary Arterial Hypertension (PAH)

These programs do not replace a physician’s care – they reinforce your plan of care and help you stay well between doctor visits.

The 2024 EHP AccordantCare Incentive Program is Underway!

You, or a member of your household, are eligible to participate in the AccordantCare program for complex conditions. A complex health condition, such as Lupus or Crohn’s Disease, can sometimes need extra care and support. This program gives you 24/7 access to an on-call team of specially trained nurses and health care professionals who specialize in your condition. They can answer questions and help you get the care and support you need, and there is no extra cost.

EHP is now offering an incentive to manage complex conditions through AccordantCare.  If you meet the following requirements for the program year you will receive $300 for participating in the program:

•    Employee Health Plan member

•    Actively participate in at least one AccordantCare program (self-directed members are excluded)

•    Complete three of the four AccordantCare nurse facilitated quarterly assessments

•    Follow your physician prescribed medication treatment plan

A program year runs January through December.  Spouses and dependents of EHP members eligible to participate in the AccordantCare program are also entitled to receive the incentive. Receipt submission is not necessary to receive the incentive.  Incentive checks will be mailed the first quarter of year following program completion. 

Exclusions and notes:

Retirees are not eligible to participate in the AccordantCare program.  Self-directed AccordantCare members are not eligible for an incentive.  Incentives will be disbursed during the first quarter following the completed program year.  Participation in multiple programs will not multiply the incentive.  Medication adherence is defined as following your physician prescribed treatment plan.  If your treatment plan changes, please advise your AccordantCare nurse during your assessment.  You must be an active employee on 12/31 to receive the incentive.  Also, EHP must be your primary health insurance, if it is not your primary health insurance, you do not qualify for an incentive.

How Do I Get Started?

To learn more and find out if you’re eligible, visit Accordant or call 1.866.637.6340 (TTY:  1.800.735.2962).  Engagement Specialists are available Monday - Friday, 8am to 9pm, EST.

Introducing a new way to manage your condition!

Managing your rare condition and overall health just got easier. With the Health Optimizer app, you get support along your health journey, any time you need it. Plus, you can access the health data you add all in one place. It’s time to take charge of your health.

Click here to download the Health Optimizer™ app. Get support for your total health, anytime. You can track symptoms, vaccines, and screenings. Get real-time digital coaching in between doctor visits. Stay connected - sync devices such as your BP cuff, fitness watch, weight scales and more. View and update your  medications, and set reminders. It’s time to take charge of your health with Health Optimizer.