Employee Assistance Program

Cleveland Clinic Employee Assistance Programs are available to active employees and their eligible dependents when they need information, support or guidance to address concerns such as anxiety, stress management, marriage strengthening, childcare or eldercare matters, financial difficulties, work challenges or substance use problems. 
These programs offer employees and their eligible household dependents confidential assessment, short-term counseling, and resource and referral services.  Services are confidential, and all records are kept separate from medical and employment records.

It is not necessary for Cleveland Clinic employees and their dependents to be enrolled in the Employee Health Plan (EHP) to access these services.  While there is no charge for these services, if a referral is made for services outside the program, the member will be responsible for any charges not covered by the health plan.
More detailed information and how to schedule an appointment can be obtained by contacting your specific program below.

Ohio and Out-of-Area Caregivers: Caring for Caregivers
Caring for Caregivers is comprised of several programs that are available to Ohio and Out-of-Area employees and dependents.  Professional, confidential and free support is available through these programs, including:

• Professional Staff Assistance Program
• Licensed Professionals Health Program
• Employee Assistance Program
• Wellbeing Resource and Referral Services

For more information or to schedule an appointment, contact Caring for Caregivers at:
216.445.6970, toll-free at 800.989.8820, or via the Intranet at http://portals.ccf.org/caregivers/

Florida Caregivers:   New Directions EAP
Cleveland Clinic Florida Region has partnered with New Directions EAP to provide services to Florida Region based caregivers, including those within the Indian River, Martin Health and Weston service areas.
The EAP provides assessment, short-term counseling and referral services for issues that are important to you and your family. 
 Call New Directions EAP:  800-624-5544,
 Download their App:  New Directions EAP
 Or visit their website:  eap.ndbh.com 
 Cleveland Clinic company code is:  CCFL
More information is available here: http://portals.ccf.org/Portals/72/Users/090/06/2906/EAP%20Brochure%20-%20CCFL.pdf?ver=2020-12-29-123213-820

Nevada Caregivers:     Behavioral Health Care Options 
Nevada caregivers should call 800.280.3782 for additional information.